3. Refund Policy

3.1 Overview Refunds may be requested for eligible online payments within a limited window. All refund requests are reviewed by our team before a refund is issued.

3.2 Refund window A refund request must be submitted within 24 hours of the time the payment was made. Requests submitted after 24 hours from payment are not eligible for a refund.

3.3 How to request a refund Email your refund request to natasha@thebldr.space from the email address used for the booking. Please include your name, the payment date and time, the amount, and the service booked. Our team will verify that the request was made within the 24-hour window; if it was, we will process your refund.

3.4 How refunds are issued Approved refunds are returned to the original Visa or Mastercard used for payment. Depending on your issuing bank, it may take up to 7–14 business days for the refunded amount to appear on your statement. Refunds are issued in Jordanian Dinar (JOD).

3.5 Services already used Where a service has already been used or accessed (for example, a day pass that has been redeemed or a booking that has already taken place), the payment is non-refundable, even if the request is made within 24 hours.

3.6 Contact Refund questions: natasha@thebldr.space · +962 79 763 0257.

4. Cancellation Policy

4.1 Cancelling a booking or membership To cancel a booking, membership, or add-on purchased online, email natasha@thebldr.space with your name, the service booked, and the payment date and time.

4.2 Cancellation and refund eligibility Whether a cancellation qualifies for a refund is governed by our Refund Policy: a refund is only issued where the request is submitted within 24 hours of payment and the service has not yet been used. Cancellations made after this window, or for services already used, do not qualify for a refund.

4.3 Recurring memberships For ongoing monthly memberships and contract-based plans, cancellation of future renewals is subject to the notice period stated in your membership agreement. Cancelling a future renewal stops further charges from the next billing cycle; amounts already paid for the current period follow the Refund Policy above.

4.4 Contact Cancellation requests: natasha@thebldr.space · +962 79 763 0257.